Shipping & Returns
Shipping
Where do you ship?
We currently ship within Canada only.
What are your shipping options and costs?
Your socks will be shipped out within two business days.
Standard shipping is based on your order total:
| Order amount | Standard shipping |
| Up to $20.00 | $6.00 letter mail (not tracked or insured) Other tracked options vary by postal carrier |
| $20.01 to $70.00 | Tracked and insured options vary by postal carrier |
| $70.01 and up | Free (tracked and insured) |
If you'd like tracking or faster delivery on a smaller order, expedited options are available at checkout, with rates calculated for your address.
How long will it take to receive my order?
Standard shipping within Canada typically takes 5-7 business days. Expedited shipping options are available for faster delivery.
How can I track my order?
Once your order is shipped, you will receive an email. If you have selected a trackable shipping service, you will receive an email with the tracking number. You can use this number to track your order on our website or the carrier's website. If you selected NO TRACKING, NO INSURANCE, this is the most budget-friendly option available for Canada Post, where there is no tracking or insurance on your package.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order for unused and unworn items in their original, unopened packaging.
Unfortunately, we cannot accept returns on used, sale or seasonal items.
You are responsible for return shipping costs.
How do I return or exchange an item?
To return or exchange an item, please send us an email at hello@truenorthtoes.com for instructions and a return authorization number.
We will notify you once we've received and inspected your return. You'll be automatically refunded to your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund.