Effective Date: November 7, 2025

This policy explains how [True North Toes Sock Company] ("we," "us," or "our") handles your personal information when you use our website, [www.truenorthtoes.com], and make purchases. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By making a purchase or using our services, you agree to this policy.

1. The Information We Collect

We only collect information necessary to process your orders and improve our services. This includes:

• Contact & Identity Data: Your name, email address, phone number, and shipping/billing addresses. (Needed for order fulfillment and communication.)

• Financial Data: Payment details (processed securely by a third party like Stripe or PayPal). We do not store full credit card numbers.

• Transaction Data: Details about your purchases and order history.

• Technical Data: Your IP address, browser type, and site usage data (collected via cookies and analytics). (Needed for website security and function.)

2. How We Use Your Information

We use this information for the following main purposes:

• Order Fulfillment: To process your payment, ship your products, and manage returns or exchanges.

• Account Management: To create and maintain your online store account.

• Communication: To send you updates about your order status, respond to customer service inquiries, and send you marketing emails if you consent (you can unsubscribe anytime).

• Security & Improvement: To protect our website against fraud and analyze how customers use our site so we can improve the shopping experience.

3. Sharing Your Information

We do not sell your personal information. We only share it when necessary to run our business or comply with the law:

• Service Providers: We share necessary data with trusted partners who perform functions on our behalf, such as:

  • Payment Processors (to handle transactions).

  • Shipping Carriers (to deliver your order).

  • IT & Cloud Services (to store data securely).

• Legal Compliance: If required by a valid subpoena, court order, or governmental request.

• Note on International Transfer: Our service providers may be located outside of Canada (e.g., the U.S.). When your data is outside of Canada, it is subject to the laws of that country.

4. Cookies and Tracking

We use cookies to remember items in your cart, analyze site traffic, and personalize your experience. You can adjust your browser settings to refuse cookies, but some parts of the website may not function correctly.

5. Security and Retention

• Security: We use appropriate safeguards, including encryption (SSL/TLS) and controlled access, to protect your personal information from unauthorized access.

• Retention: We only keep your information for as long as needed to fulfill the purposes outlined above or as required by law (e.g., for tax records).

6. Your Rights

Under Canadian law, you have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate information.

• Withdraw Consent to the use of your information (e.g., opting out of marketing emails).

To exercise these rights, please contact our Privacy Officer at [email protected].